FREQUENTLY ASKED QUESTIONS
When do you take appointments?
Our designers work 7 days a week between 9am-7pm.
Our admin office is open Monday-Friday from 9am-5pm.
What makes you different from other designers?
We’re glad you asked! Here are a few of the main differences:
Our plans are flat-rate and transparent. No mark-ups/hidden fees.
Your designer is a pro—we’re a small team of trained designers.
No balking at your budget. We don’t have a financial investment in how much you spend.
Your design is unique—not a cookie-cutter template. It is tailored to your space/style.
Our method is our magic. Play our trademarked Floor Plan Game to maximize every square foot of your space.
Where do you work?
We regularly work in:
Long Island, NY
Additionally, we offer a Virtual Makeover option for people who live outside of those areas.
We've designed in Colorado, San Francisco, Argentina, Israel, and India! All you need is a phone, a measuring tape, and an Internet connection.
Do you handle renovations?
Not really. We don't manage the contractors or the reno work.
But we DO consult on renovations. Need help picking out your tile, cabinets, flooring?
We would love to guide your selections with our Consult Plan.
Do you manage custom projects (i.e. built-ins, window treatments, etc.)?
Because custom items are typically quite expensive and take a long time, we don't handle anything custom. We are happy to give you our advice regarding your custom project.
We can discuss with you the pros/cons of built-ins, choose from fabric samples for your window treatments, or even suggest a direction for your cabinetry/tile.
But we don't measure for sizing or manage the project.
Do we need to have inspiration images for the designer to see?
Yes. Inspiration images help your designer best understand the look that you are hoping to achieve.
Prior to your plan, we will ask you to fill out a brief questionnaire that will give us a better idea of your likes/dislikes and have a section for you to insert 1-4 inspiration images.
Our website has an Inspiration Gallery that features popular looks from recent clients. It is a great place to get started.
What if our current furniture is not in the space?
Take pictures and measurements of the items you would like to bring with you and have them available at the home visit to show the designer.
No need to send the pics/measurements in advance. Just be sure to have them with you at the time of the visit so the designer can consider them in the space.
Where do you source the furnishings?
We source from hundreds of different vendors, depending on your budget and style preferences. We only use items that can be purchased online.
Most of the items are also offered in retail stores so you can go sit on/jump on/experience the pieces (i.e. Room and Board, Ikea, Crate and Barrel, West Elm, Target, Anthropologie, Macy's, Arhaus, and many more.)
Certain pieces, however, are only available online (i.e. Overstock, Wayfair, VivaTerra, RugsDirect, AllModern, BurkeDecor, etc.)
When we source from online-only vendors, we try to use sites that have free/low-cost shipping and free returns.
We do not recommend things that cannot be found online (i.e. things from small boutiques, thrift stores, or auction houses) as we cannot guarantee that the items will still be in stock when you are ready to buy.
We do not usually use flash sale sites because their items sell out quickly, and they do not have flexible return policies.
At some of the vendors, we are eligible for a trade discount of up to 40%. You can access those discounts through our Designer Discount Shopping Service.
Do you mark-up the prices of the items you recommend for us?
Never! Nor do we have special affiliations with only specific vendors. We recommend pieces that are perfect for your space based on your style/budget. We look for the best deals on every item we select and send you the direct link on the retailer's site. We are all about transparency and affordability.
Do you provide a drawn floor plan?
A computer-drawn floor plan is included with every Makeover plan.
If we don't see a service that we need in your plans, can you tailor a plan to our needs?
Yes, we sure can! Give us a ring at (888) 513-3744 to discuss your project and create a plan that will meet your design needs.