1.  Complimentary Consult Call.  Talk to an AID Welcome Team member about your project and the Overhaul Plan process.

She tells you about the terms, schedules your initial visit, sends you the contract, and informs you that payment is broken into two parts.  The first part is due with the signed contract to start the process. The second part is due on the first install day. You can use a credit card to pay online or mail a check to the address on the contract. Book Your Complimentary Consult Call.

2.  Your In-Person Visit.  Your designer comes to the space and you will discuss your needs, wants, style, etc. Read about that process here.

3. Time to Design. It will take about 2-3 weeks (depending on the size of your plan) for your designer to find your approved items, finalize the floor plans, and put together the mood boards.

4. The Reveal Call. Your designer will reach out to schedule your virtual Reveal Call. During the Reveal Call, your designer will walk through all of the items she found for your space, show you the final floor plans, and show you the mood boards to help you visualize the design.

5.  Ordering.  Once she gets approval from you that all the items on the spreadsheet are a go, she will send you the shopping form for you to submit. Be sure to double check measurements (ensure the item will fit through doorways, around corners, and in elevators), quantities, finishes, etc. before submitting your Shopping List.

Our shopper will order the items.  This assures that all the items arrive at roughly the same time and that nothing goes out of stock. She will forward you order, shipping, and delivery confirmations as they come in. She will also keep your Shopping List up to date with order numbers and etas.

6.  Discounts.  We get discounts of up to 30% at many stores.  We pass 100% of our design discounts to you with no mark-ups. Check out our full list of discounts here.

7.  Deliveries.  You are responsible for arranging the deliveries and getting the items into your space.  On the order forms, we will be putting your phone number as the contact person for all of the delivery coordination.

If you are living in the space while the items are arriving, it can feel chaotic and uncomfortable.  Quick-ship items arrive over a two-week period and your space will fill with boxes.  Try to put them all in one area so that nothing gets lost.  Open the boxes to inspect the items and ensure that nothing is broken/damaged.  If something is broken/damaged, notify the shopper at once so that she can contact the vendor and arrange for a replacement without impacting the timeline.

Do NOT remove the items from the box and do NOT dispose of the packaging.  We will do that during the installation.  Some small parts and instructions can be easily lost. So leave all the packaging intact.

8.  Install Prep.  Once about 60-75% of the items have been delivered we will reach out to you to schedule the 1st install day.

Prior to the first install day, we need a little help from you:

Make sure that the space is clean.  We don’t want to put fresh items like rugs and upholstery on top of a dirty space.  So please ensure that the space is in nice, workable condition.

Remove all items that are not going to be used in the new design.  We need to have room to lay out the new pieces.  We don’t move furniture out of your space.  Please remove those items before the installation day so that we have room to work.

If you are in an apartment building, please ensure that we have access to the space on the morning of.  Notify the building that we will be coming.  Let us know your building’s restrictions:

• What are the hours we can work there?

• How should we dispose of trash?

• Do we need to break down the boxes?

• Do the handymen need to provide a COI?

Please have these items ready for us:

• Vacuum

• Paper towels

• Garbage bags

• Recycling bags

• Broom and dustpan

• Windex/glass cleaner

• Step stool and/or ladder

• Your Wi-Fi name/password so we can follow up on any item issues with vendors

• Your contact info for the install day (best email and phone number) in case questions arise

9.  Install Days.  Once nearly all of the items have arrived, we’ll return with our handyman/handymen to put the space together.  We generally work full days from 9 am-6 pm.  We will be making some noise: assembling, hanging pictures and window treatments, moving furniture, laying rugs, making design magic happen!

To allow our installation team to focus and perform their best work, we politely ask that clients refrain from being present in the space during the installation.  Generally, spaces take between 1-4 days (not consecutive) to complete depending on size and how many items need to be assembled.

10.  After the Install.  Even after the last install day, there are always a couple of loose ends:  a vendor needs to replace a damaged item, a piece is on backorder and coming late, a few more pieces are needed to complete the look, etc.  We wrap up these loose ends.

11.  Voila!  Your space is finished and feels like home!  You tell your designer that you are set, and enjoy your lovely space!

What the Overhaul Does NOT Cover (but can be added on!):

• Renovations/renovation consultations

• Installation of hardwired light fixtures

• Painting (we recommend the colors but don’t do the actual application)

• Wallpaper (we recommend the paper but don’t do the actual application)

• Wall molding designs or custom elevations

• Gallery wall design